In an accident, theft, damage or breakdown, the renter should contact ASTERIA promptly and follow the instructions provided. Where required, the renter must contact the competent authorities and obtain the appropriate report/documentation. The renter should not authorise significant repairs without ASTERIA’s approval except where immediately necessary for safety.
For a mechanical breakdown not caused by misuse or negligence, ASTERIA will provide reasonable assistance and, where possible and appropriate, seek a suitable mobility solution.