Delivery & Collection — ASTERIA Car Luxury
1. Overview
ASTERIA Car Luxury offers vehicle delivery and collection at agreed locations in Morocco, subject to availability, advance confirmation and the terms of the individual booking.
This policy applies primarily to self-drive rentals. Chauffeur-driven services, airport transfers, corporate mobility and specially arranged vehicles may be governed by additional terms confirmed before booking.
2. Delivery & Collection Locations
Depending on the reservation, we may arrange handover and collection at airports, hotels, private residences, business addresses or other mutually agreed, accessible locations.
Services are available in Casablanca and may be arranged in Marrakech, Rabat, Tangier, Fes, Agadir and other Moroccan destinations, subject to availability and logistical feasibility. Delivery to a particular location is not guaranteed until confirmed by ASTERIA.
3. Booking Confirmation & Meeting Instructions
Please provide the full pickup and return addresses, dates, local times, contact number and relevant arrival details before confirmation.
ASTERIA will communicate the agreed meeting point, representative contact details and handover instructions. Any variation should be confirmed directly with ASTERIA; an unconfirmed request does not amend the booking.
4. Airport Delivery & Flight Information
For airport delivery, customers should provide their flight number, scheduled arrival time, terminal if known and a reachable phone or WhatsApp number.
Our representative may arrange a meet-and-greet or another clearly communicated collection point, depending on airport rules and the reservation. Delays, terminal changes or missed connections should be reported as soon as possible.
Airport parking, access, waiting or after-hours charges are payable only where expressly included in the confirmed rental terms or otherwise agreed with the customer.
5. Delivery & Collection Charges
Delivery and collection are distinct services and may carry separate fees. Each fee depends on the destination, vehicle category, schedule, availability and logistics.
Any complimentary or included service, including potential Casablanca or Mohammed V International Airport arrangements, applies only when expressly shown in the accepted quote or booking confirmation.
Before confirmation, ASTERIA will disclose applicable delivery and collection charges and any material special conditions. No universal fixed fee or free-delivery promise applies to all reservations.
6. Delivery Times, Waiting & Delays
Customers and ASTERIA should aim to meet at the agreed local time. Please notify ASTERIA promptly if your flight, journey or schedule changes.
Significant delays, extended waiting or late-night changes may require rescheduling and may involve additional costs, but only where disclosed and agreed under the booking terms and permitted by applicable law.
ASTERIA will communicate any delay affecting its representative and propose a reasonable alternative where feasible.
7. Documents & Driver Verification
At handover, the renter and each permitted driver must meet the agreed eligibility requirements and present the original identity and driving documents specified in the booking.
The general minimum for self-drive cars, SUVs and vans is 22 years of age and a valid driving licence held for at least two years, subject to additional conditions for certain vehicles, licence categories and insurance policies.
See Driver Requirements for details. ASTERIA may decline handover where mandatory identity, driving or payment conditions have not been met, subject to the accepted terms and applicable law.
8. Vehicle Handover & Condition Report
A representative may review the vehicle’s exterior, interior, existing marks, fuel or charge level, mileage, equipment, keys and documents with the customer.
Photographs or a handover record may be used to document the agreed condition. Customers should raise any discrepancies before leaving the meeting point and retain a copy or photographs where possible.
Any security deposit or bank-card preauthorisation is separate from insurance excess and will follow the rental agreement.
9. Return Location, Time & Changes
Return the vehicle to the address and at the time recorded in your confirmed booking, with all keys, documents and supplied accessories.
A different collection point, earlier return, late return or extension requires ASTERIA’s approval and may change the applicable rental and logistics charges.
Unapproved drop-off or leaving a vehicle unattended does not by itself constitute an accepted return. See Vehicle Return Policy.
10. Inspection on Collection
At collection, ASTERIA may verify condition, cleanliness, mileage, fuel or charge level, keys and accessories against the handover record and the rental contract.
Any claimed amount for damage, missing items, excess mileage or other contractual charges must be supported by the relevant records, agreed terms and applicable law. A deposit is not an automatic charge.
Where an insurer does not cover a loss, the renter is not automatically liable for the uninsured balance: contractual responsibility, causation and supporting documentation still matter. See Insurance & Protection.
11. Accidents, Breakdowns & Delivery Interruptions
If an accident, breakdown or vehicle safety issue occurs, prioritise safety and notify ASTERIA promptly. Where required, contact local authorities and obtain the appropriate report.
Do not arrange substantial repairs or move an unsafe vehicle without instructions, except where immediately necessary for safety or required by law.
Replacement arrangements, assistance and associated logistics depend on the circumstances, available vehicles and agreed contract. See Accident & Breakdown.
12. Cancellations, No-Shows & Early Returns
Changes or cancellations of confirmed delivery or collection are subject to the accepted booking conditions, any specifically disclosed logistics charges and mandatory applicable law.
A customer who does not attend the agreed meeting should contact ASTERIA as soon as possible. An early return does not automatically create a refund entitlement.
Refer to Cancellation & Refund Policy for the applicable standard cancellation windows and any properly agreed special terms.
13. Related Policies & Contact
These provisions should be read together with the policies below. Where a vehicle-specific accepted booking contains lawful special terms, those terms also apply.
For arrangements or changes, contact ASTERIA Car Luxury at contact@asteriacarluxury.com
or call +212 688 600 000.
Please quote your reservation details.
Related policies: