Standard cancellations
More than 48 hours before scheduled pickup: eligible amounts paid for the rental are refunded in full.
Between 24 and 48 hours before scheduled pickup: a cancellation fee equal to 30% of the booked rental amount applies. The remaining eligible amount already paid is refunded.
Less than 24 hours before scheduled pickup: amounts paid for the reservation are non-refundable.
No-show: failure to collect the vehicle at the agreed time/location without prior notice may be treated as a no-show and amounts paid may be non-refundable. Prestige, luxury and specially sourced vehicles Prestige, luxury, high-value, transferred or specially sourced vehicles may be subject to specific cancellation conditions. Any special condition must be clearly communicated and accepted before the reservation is confirmed. Booking modifications Changes to dates, vehicle, pickup/return location or duration are subject to availability and may cause a price adjustment, including delivery/collection charges. A modification close to pickup may also be subject to the applicable cancellation conditions. Refund processing Where a refund is due, ASTERIA will initiate the approved refund through the applicable payment method within a reasonable processing period. The customer’s bank/card/payment provider controls the time required for funds to appear. Non-recoverable payment-processing charges may be excluded where applicable and legally permissible. Vehicle unavailability If ASTERIA cannot provide the confirmed vehicle, it may offer a comparable or higher-category replacement, subject to availability and customer agreement. If no suitable replacement is available or accepted, eligible amounts paid for the unavailable rental will be refunded, without prejudice to mandatory legal rights. Early return Returning a vehicle before the scheduled end of the rental does not automatically entitle the renter to a refund. Any adjustment must be expressly agreed by ASTERIA.