Terms & Conditions

Scope and contractual documents

These Vehicle Rental Terms & Conditions (“Terms”) govern vehicle rentals provided by ASTERIA Car Luxury in Morocco. By confirming a reservation, signing a Rental Agreement or taking possession of a vehicle, the renter accepts the applicable rental conditions. The booking confirmation and Rental Agreement form part of the contractual documentation. Vehicle-specific conditions — including price, dates, locations, mileage allowance, security deposit, insurance excess, delivery/collection charges and optional services — apply to the relevant rental where expressly stated. Vehicle categories and availability ASTERIA may offer Economy, Comfort, Prestige/luxury vehicles and Motorcycles. Requirements and commercial conditions may vary by vehicle or category. Where a specific model is expressly confirmed, ASTERIA will use reasonable efforts to provide that vehicle. If it becomes unavailable because of breakdown, accident, delayed return, maintenance, force majeure or another circumstance outside ASTERIA’s reasonable control, ASTERIA may propose a comparable or higher-category replacement, subject to availability and customer agreement where appropriate. Driver eligibility The renter and every authorised driver must hold a valid driving licence legally recognised for driving the rented vehicle in Morocco and comply with the age and driving-experience requirements applicable to that vehicle. Foreign visitors may use a valid foreign driving licence subject to Moroccan law and recognition requirements. An International Driving Permit and/or translation may be requested where applicable. Foreign residents whose foreign licence is no longer legally valid for continued driving in Morocco must hold a licence valid under Moroccan law. See the clickable Driver Requirements page for detailed eligibility and documentation requirements. Reservation and payment A booking request is subject to availability and becomes confirmed when ASTERIA expressly confirms it and any required advance payment or other booking requirement has been completed. The renter is responsible for the accuracy of information supplied. The applicable rental price and any agreed optional or logistical charges are stated in the quotation, booking summary, confirmation and/or Rental Agreement. Security deposit / card pre-authorisation ASTERIA may require a security deposit or payment-card pre-authorisation before releasing a vehicle. The amount may vary according to the vehicle, category, value, rental conditions and renter profile and will be communicated for the relevant rental. A card pre-authorisation is normally a temporary reservation against the available card limit rather than a completed payment. After the rental account and vehicle are checked, ASTERIA will request release of the unused pre-authorised amount. The card issuer or bank controls the time required for the amount to become available again. Amounts legitimately due under the Rental Agreement may be recovered in accordance with the agreed payment arrangements and applicable law. Delivery and collection ASTERIA may deliver and collect vehicles at airports, hotels, residences, businesses or other agreed locations in Morocco. Charges may vary according to pickup location, return location, vehicle pricing group/category, distance, timing and specific logistical requirements. Pickup and return charges may differ. Applicable fees should be shown in the booking summary, quotation, confirmation and/or Rental Agreement before final confirmation where applicable. Rental period, extension and late return The vehicle must be returned on the agreed date, time and location. Any extension must be requested and approved by ASTERIA before the original rental period expires. An unauthorised late return or change of return location may result in additional rental, collection, relocation or recovery charges as permitted by the Rental Agreement and applicable law. Mileage and fuel The applicable mileage allowance and any excess-kilometre rate are stated in the booking confirmation and/or Rental Agreement. Unlimited mileage applies only where expressly confirmed. Unless otherwise agreed, the vehicle must be returned with the same fuel level recorded at delivery. Missing fuel and any disclosed refuelling service charge may be charged. Vehicle condition and use The renter should inspect the vehicle at delivery and promptly identify any visible discrepancy not recorded on the condition report. The vehicle must be returned in substantially the same condition, subject to normal wear and tear. The vehicle must not be driven by an unauthorised driver, sub-rented, used for racing or illegal activity, deliberately overloaded, used off-road where inappropriate, driven under the influence of alcohol/drugs, or taken outside Morocco without ASTERIA’s prior written authorisation. Serious misuse may affect insurance coverage and may justify termination of the rental. Insurance, damage and liability Insurance coverage, exclusions, renter liability and any applicable excess/franchise depend on the vehicle and rental conditions and are specified in the Rental Agreement or applicable rental documentation. Insurance does not necessarily eliminate the renter’s financial responsibility. The renter may remain responsible for amounts not covered by insurance or arising from excluded circumstances, subject to the insurance policy, Rental Agreement and Moroccan law. For further information, link this section to Insurance & Protection. Accident, theft, damage or breakdown The renter must contact ASTERIA as soon as reasonably possible after an accident, theft, damage or mechanical problem and follow the instructions provided. Where required, the competent authorities must be contacted and the appropriate report/documentation obtained. The renter must cooperate with reasonable insurance/claims requirements and should not arrange significant repairs without ASTERIA’s prior approval except where immediately necessary for safety. For further guidance, link to Accident & Breakdown. Fines, keys, documents and exceptional cleaning The renter remains responsible for traffic offences, parking violations, tolls and similar charges attributable to the rental period, together with any reasonable disclosed administrative cost where permitted. The renter is responsible for keys, documents and accessories supplied with the vehicle. Loss or damage may result in reasonable replacement/recovery costs. Exceptional cleaning or interior damage beyond normal use may result in additional charges under the Rental Agreement. Cancellation, modification, no-show and early return Standard cancellation rules are detailed in the clickable Cancellation & Refund Policy. Unless vehicle-specific conditions were expressly agreed: cancellations more than 48 hours before pickup are eligible for a full refund; cancellations between 24 and 48 hours before pickup incur a 30% cancellation fee; cancellations less than 24 hours before pickup and no-shows are non-refundable. Prestige, luxury, transferred, specially sourced or other special reservations may have specific cancellation conditions where these were clearly communicated and accepted before confirmation. Early return does not automatically entitle the renter to a refund for unused rental days. Motorcycle rentals Motorcycle rentals are subject to these general Terms and any motorcycle-specific conditions communicated during booking. Licence category, minimum age, driving experience, security deposit, insurance requirements and equipment requirements may differ from car rentals. Termination ASTERIA may terminate a rental and request return of the vehicle in the event of a material breach, including fraudulent/falsified documents, unauthorised or dangerous use, serious misuse, or failure to comply with agreed payment obligations, subject to applicable Moroccan law. Personal data Personal data used for reservations, rentals, payments, customer service, fraud prevention, legal obligations and claims is processed in accordance with applicable data-protection requirements. The words Privacy Policy must be a clickable link to the dedicated Privacy Policy page. Governing law and disputes These Terms and the Rental Agreement are governed by the applicable laws of the Kingdom of Morocco. The parties should first seek an amicable resolution of any dispute. Where no amicable resolution is reached, disputes will be handled by the competent jurisdiction in accordance with applicable law. Nothing in these Terms is intended to restrict mandatory consumer rights.